Terms and conditions

Please read the following terms and conditions carefully.

• All prices are shown in pounds sterling.
• Mud Dock reserves the right to change any advertised prices at any time.
• Payment can be made by Visa or Mastercard credit cards or Switch/Maestro debit cards.
• Payment will be debited to your account before the despatch of your purchases.
• All products are subject to availability and may be changed at any time.
• If your order cannot be fulfilled you will be offered an alternative or given a full refund.
• If you wish to exchange your purchase for an identical one of another size, postage for the despatch of your new item must be paid. Please include a cheque to the value of the postage in your original order (made payable to 'Mud Dock Limited') with your returned item, or make a payment via PayPal to ecom@mud-dock.co.uk
• Delivery of goods within mainland UK is priced per order.
• All orders are delivered by Royal Mail Recorded Delivery, Royal Mail Standard Parcels or an appropriate courier. One delivery option may be significantly cheaper than another depending on your order, so we advise you to select the different options on the order form to determine the one that's most appropriate.
• All goods remain the property of Mud Dock until signed for.
• Delivery to customers outside of the UK can be made but you will be contacted first to agree the extra delivery charges.
• Delivery will usually be within seven days of the receipt of your order.
• Should there be a delay in delivery then we will notify you within 48 hours, and you will be advised of the expected delivery date or if the product is no longer available.
• We will endeavour to take all reasonable care, in so far as it is possible to do so to keep all details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering.
• If the event that your product is lost or damaged in transit please contact us in writing.
• In case of damage please retain the product and contact us within 10 days of receipt.
• On occasion we may get things wrong. If a price shown is incorrect, we reserve the right to alter the price and offer you the product at the correct price.
• None of the above affects your statutory rights as a consumer.