Terms & Conditions

Price Match Promise

We will price match any product that is in stock in any store within a 10 mile radius of BS1 4RB. The price match must be on identical SKU’s and a genuine price that will be validated in store on date of purchase by a Mud Dock staff member. Price match is valid on in store cash sales only and excluded from cyclescheme or finance purchases. We do not price match online distance retailers or third party retailers such as Amazon or Ebay.

Returns

We are happy to accept returns on any unused and re-sellable item within 30 days in return for an exchange or refund. It must be returned un-opened and complete in the original packaging. Exclusions include any custom built or specified product such as ‘Bespoked’ Brompton bikes, Project one or Custom built bikes, custom fit shoes, or any food or nutrition products. We reserve the right to exclude certain items at our discretion. If an item is faulty, please call to discuss the fault on: 01179 292151 before returning. All discounted or sale items are excluded from returns unless faulty.

Postage costs on all returns are your responsibility, however if you need to return a large or bulky item then we can assist with a courier collection. We strongly advise you use a ‘recorded and signed for’ delivery service as we cannot accept responsibility for lost or damaged items.

When returning an item, please use the form to the left and include the tracking number for the delivery. Please return the item with the original receipt. All returns will be credited back to the original form of payment.

The returns address can be found on the Contact page.

Postage

All orders over £50 will be sent carriage free via TNT/Royal Mail on a next day service. While we will aim to dispatch all items ordered before 1pm on the same working day, there may be some exceptions. As such we advise all items have a 2-3 day delivery time. If you have not received your item after this time please call us with your order number and we will aim to resolve the delay. Any orders under £50 will be charged at £5. At present we only ship items to the U.K. Some items such as Trek bikes are only available for in store collection, this can be arranged by selecting click and collect at checkout. Please call for an accurate lead time when ordering bikes or custom built products as we may need to build these items which will increase the lead time. Regardless, we will aim to do our best to keep you up to date on your order!

Finance

Our finance is handled via V12 financing and is available interest free on all orders at full RRP over £750. We can offer 12 months finance on all items between £750-£2000 and up to 24 months on all items of £2000 and over. We reserve the right not to offer finance at any given time. Sale items can be processed via interest bearing finance, please call to discuss. All finance applications will be processed via an email application. For more information please call on 01179 292151.

Pricing and Specifications

E.O.E. (errors and omissions excluded). Whilst prices and specifications have been checked, no responsibility can be taken for errors or omissions. Mud Dock LTD. reserve the right to alter prices and specifications without further notice.

Occasionally, an error may occur and goods may be incorrectly priced in which case we will not be obliged to supply the goods at the incorrect price or at all. If we are unable to contact you or you do not wish to continue with the order at the correct price, we will cancel your order and refund the price you have paid. We reserve the right to cancel an order up to the point of delivery.

Please note that any sale prices exlclude items paid for by V12 Consumer Finance, Cyclesheme and any other offers.

Out of Stock/Discontinued items

There may be occasions when an item is out of stock/discontinued or the lead time may change. If the item is out of stock, but showing ‘available to order’ we will aim to call and advise you of an up to date lead time. You are also welcome to call and discuss your order. An item may also become unavailable in which case we will call to advise on a replacement or to arrange a refund.

Warranties

Please refer to the manufacturer’s website for full warranty information. We advise that the warranty for all products is with the manufacturer and we reserve the right to return the product for assessment before providing a refund/replacement. Turnaround is usually 2-3 weeks on all warranty claims. The warranty is only valid to the original owner and with the original receipt.

Winter Workshop Offer

Discount applies against full price parts and labour and excludes service plan entitlements, discounts or any other offer. Offer also excludes all Cycleschemes and finance payments. Offer also excludes any third party servicing such as TF tuned or Mojo etc. We reserve the right to withdraw the offer at any time. The customer must quote ‘Winter workshop offer’ at time of booking to qualify. 

Christmas Cashback offer

Christmas cashback offer applies on bikes sold at full rrp only and excludes Cycleschemes, finance and any other offer or discount. Vouchers must be redeemed by 31/03/2016. We reserve the right to withdraw the offer at any time.