Cookies and Privacy

This page explains how Mud Dock uses cookies, and how we use and protect any information that you give us when you use this website. Mud Dock is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Mud Dock may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25 May 2012.

COOKIES

How we use cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Cookies used by www.mud-dock.com

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This is a load balancing cookie, and helps to optimise the performance of the site. Contains a random number. Expires at the end of your session.

_atshc Used by the Add This social media links on our site. Expires at the end of the session.
_atuvc Used by the Add This social media links on our site. Expires after 2 years.

We use Google Analytics to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. The cookies set by Google Analytics are:

_utma Contains a random number. Expires after 2 years.
_utmb Contains a random number and expires after 30 minutes.
_utmc Contains a random number. Expires at the end of your session.
_utmz Contains a random number details of the referring website. Expires after 6 months.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Cookies used by www.mcssl.com

The shopping cart facilities on our site are provided by www.mcssl.com. This site uses a range of cookies that are principally to enable the shopping cart to function (such as by recording what you've placed into the cart).

INFORMATION ABOUT YOU

What information we collect

We may collect the following information:
• Name and contact information including email address demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers

What we do with the information we gather

• We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to Mud Dock, 40 The Grove, Bristol BS1 4RB or emailing us at mail@mud-dock.co.uk.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Mud Dock, 40 The Grove, Bristol BS1 4RB or email us at mail@mud-dock.co.uk.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

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